ABOUT US

These Terms and Conditions ("Terms") govern the use of services provided by Pilates Point Limited trading as Pilates Fitness Club ("Pilates Fitness Club", "the Studio", "we", "us", "our").

By booking, purchasing, attending or participating in any service, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our services.

ELIGIBILITY

 2.1 Participation is strictly limited to individuals aged 18 years and over.

2.2 By booking any service, you confirm that:

You are at least 18 years old.

You have the legal capacity to enter into a contract.

All information provided is accurate and complete.

2.3 Children, spectators and pets are not permitted within the Studio.

SERVICES

Services may include:

Intro Sessions

Duet Reformer Sessions

1:1 Reformer Sessions

1:1 Combo Chair Sessions

Mat Pilates Classes

Workshops

Events

Consultations

Retail Products

All services are subject to availability.

BOOKING SYSTEM

4.1 All bookings, payments, memberships, waivers, health questionnaires and client records are managed through LegitFit or any replacement platform selected by the Studio.

4.2 Completion of any booking, health form, waiver or declaration constitutes your electronic signature.

4.3 The Studio reserves the right to refuse or cancel any booking where required information is incomplete, inaccurate or misleading.

INTRO SESSION REQUIREMENT

5.1 New clients may be required to attend an Intro Session before participating in Duet Reformer Sessions.

5.2 The Studio reserves the right to determine whether a client is suitable for Duet Reformer Sessions.

5.3 Completion of an Intro Session does not guarantee ongoing participation.

PAYMENTS

 6.1 All sessions, memberships, products and services must be paid for in advance.

6.2 Prices may be amended at any time.

6.3 Price changes will not affect bookings already confirmed.

6.4 Membership fees are collected automatically using the payment details provided.

MEMBERSHIPS

7.1 Memberships are subject to a minimum commitment of three (3) months.

7.2 Memberships automatically renew every four weeks unless cancelled in accordance with these Terms.

7.3 Memberships are personal and may not be shared or transferred.

7.4 Membership credits cannot be exchanged for cash.

7.5 Membership benefits are available only while the membership remains active.

7.6 Cancellation after the initial three-month period requires a minimum of fourteen (14) days written notice.

7.7 Memberships may only be frozen or paused at the sole discretion of the Studio when agreed in writing.

7.7.1 Memberships may be frozen for a minimum period of two (2) weeks;

7.7.2 Memberships may normally be frozen for no longer than eight (8) weeks in any twelve-month period.

7.8 Medical freeze requests may require supporting evidence.

 During a Membership freeze:

a) recurring payments may be suspended;

b) Session credits may also be paused where applicable;

c) access to Member booking benefits may be suspended until the Membership resumes

SESSION CREDITS AND PACKAGES

8.1 Session packs and credits are non-transferable.

8.2 Credits must be used within the expiry period stated at the time of purchase.

8.3 Unused credits expire automatically and cannot be reinstated.

8.4 Expired credits have no cash value.

CANCELLATION POLICY

9.1 A minimum of twenty-four (24) hours notice is required to cancel or reschedule any booking.

9.2 Where less than twenty-four (24) hours notice is provided:

The session will be charged in full; or

The applicable session credit will be deducted.

9.3 Failure to attend a booking will be treated as a late cancellation.

9.4 No refunds are provided for missed sessions.

9.5 Any exception is entirely at the discretion of the Studio.

LATE ARRIVAL POLICY

10.1 Clients should arrive before the scheduled start time.

10.2 Entry may be refused where a client arrives more than five (5) minutes late.

10.3 Where entry is refused due to late arrival, the booking will be treated as attended and the applicable fee or credit will be forfeited.

REFUNDS

11.1 All purchases are generally non-refundable.

11.2 This includes:

Memberships

Session packs

Intro Sessions

Private sessions

Workshops

Events

Retail products

11.3 Where the Studio elects to provide a refund, any payment processing fees, transaction fees or third-party provider charges may be deducted.

11.4 Nothing in these Terms affects your statutory rights under applicable consumer law.

HEALTH AND MEDICAL DISCLOSURE

 12.1 Clients are responsible for ensuring they are medically fit to participate.

12.2 Prior to participation, clients must complete all required health questionnaires honestly and accurately.

12.3 Clients must disclose:

Injuries

Medical conditions

Surgeries

Investigations

Referrals

Pregnancy

Any condition affecting safe participation

12.4 Clients must immediately notify the Studio of any change in health status.

12.5 Failure to disclose relevant information may result in suspension or termination of services.

MEDICAL CLEARANCE

13.1 The Studio may require written medical clearance before participation. 

13.1 Pilates Fitness Club does not currently offer services for prenatal or postnatal clients. 

13.2 Clients who are pregnant, postnatal, or who become pregnant during the course of participation must notify the Studio immediately.

13.3 The Studio reserves the right to decline, suspend, restrict or terminate participation where it considers that participation falls outside the scope of services offered or where specialist instruction, supervision or qualifications may be required.

13.4 Any decision made under this clause shall be final.

13.4 Participation may be delayed, suspended or refused pending review of medical information.

13.5 The Studio reserves the right to determine whether participation is appropriate.

PARTICIPATION AND ASSUMPTION OF RISK

14.1 Exercise carries inherent risks.

14.2 By participating, you acknowledge and accept those risks.

14.3 You agree to participate within your own limits and follow all instructions provided.

14.4 You must immediately stop any exercise that causes pain, dizziness, discomfort or concern and notify the instructor.

STUDIO RULES

15.1 Clients must:

Follow instructor guidance at all times.

Wear suitable exercise clothing.

Wear grip socks during Reformer and Chair sessions.

Use equipment safely and responsibly.

15.2 The Studio reserves the right to remove any client who fails to comply with Studio rules.

RIGHT TO REFUSE OR TERMINATE SERVICES

16.1 Pilates Fitness Club is a private studio. 

16 RIGHT TO REFUSE, RESTRICT, SUSPEND OR TERMINATE SERVICES

16.1 Pilates Fitness Club is a private studio.

16.2 The Studio reserves the absolute discretion, at any time and for any reason it considers appropriate, to refuse, restrict, suspend or terminate access to any service, session, membership, booking, facility or programme.

16.3 This right may be exercised for health and safety reasons, operational requirements, business considerations, client suitability, professional judgement, safeguarding concerns, behavioural concerns, capacity management, or any other reason deemed appropriate by the Studio.

16.4 The Studio is under no obligation to provide detailed reasons, justification, evidence, discussion or correspondence regarding any decision made under this clause.

16.5 All decisions made under this clause are final and binding.

16.6 Where services are refused, restricted, suspended or terminated under this clause, any refund, credit or transfer shall be entirely at the sole discretion of the Studio.

16.7  Pilates Fitness Club reserves the right to suspend or terminate any Membership, Package or Session with immediate effect where a Member:

a) fails to disclose, or provides inaccurate or misleading information regarding, any illness, injury, medical condition or change in health that may affect their ability to participate safely;

b) fails to comply with these Terms and Conditions, Studio policies or reasonable instructions given by an instructor;

c) behaves in a manner that compromises the safety, wellbeing or enjoyment of other Members or staff.

16.7.1 Where a Membership is terminated due to a breach of these Terms and Conditions or a failure to disclose a relevant illness, injury or medical condition, any refund will be calculated at the Studio's discretion. Any sessions already attended will be charged at the applicable standard session rate in force at the time of termination, together with any non-refundable payment processing fees incurred by the Studio.

16.7.1 In addition, an administrative Membership Termination Fee of £30.00 will apply where a Membership is terminated before the end of its minimum term as a result of the Member's breach of these Terms and Conditions or failure to disclose a relevant illness, injury or medical condition.

16.7.3 Nothing in this clause limits the Studio's right to refuse future bookings or Memberships where it considers this necessary to protect the safety, welfare or operation of the Studio.

16.3 This may include circumstances involving:

Health and safety concerns

Undisclosed medical conditions

Inappropriate behaviour

Failure to follow instructions

Harassment or abuse

Conduct detrimental to the Studio or other clients

16.8 Any decision made under this clause shall be final.

CONDUCT

Clients must behave respectfully towards staff and other clients.

The following may result in immediate removal:

Aggressive behaviour

Threatening behaviour

Harassment

Discrimination

Intimidation

Persistent disruption

LIABILITY

18.1 Participation is undertaken at your own risk.

18.2 To the fullest extent permitted by law, the Studio excludes liability for indirect or consequential loss.

18.3 Nothing in these Terms excludes liability where such exclusion is prohibited by law.

PERSONAL PROPERTY

19.1 Personal belongings are brought into the Studio at the owner's risk.

19.2 The Studio accepts no responsibility for loss, theft or damage to personal property.

CCTV

20.1 CCTV operates throughout the Studio for security, safety and incident management purposes.

20.2 By attending the Studio, you acknowledge and consent to CCTV recording.

20.3 CCTV footage may be used where necessary for legal, insurance, regulatory or security purposes.

PHOTOGRAPHY, VIDEO AND MARKETING

21.1 From time to time, Pilates Fitness Club may capture photographs, videos, testimonials, audio recordings or other media during sessions, events and Studio activities.

21.2 Such content may be used for purposes including:

Studio marketing and promotion;

Social media content;

Website content;

Printed marketing materials;

Newsletters and client communications;

Public relations activities;

General business, promotional and educational purposes.

21.3 By attending sessions or events where photography or video recording may take place, you acknowledge and agree that your image, likeness, voice, comments and/or testimonials may be captured and used by Pilates Fitness Club.

21.4 You grant Pilates Fitness Club worldwide, royalty-free licence to use, reproduce, publish, distribute, display, edit, adapt and otherwise use such content for the purposes outlined in these Terms.

21.5 The Studio may edit, crop, modify, combine or adapt photographs and video content at its discretion, provided such use is not misleading or defamatory.

21.6 You acknowledge and agree that no payment, royalty, fee, compensation, profit share or other financial consideration shall be payable now or at any time in the future in connection with the creation, publication or use of such content.

21.7 You waive any right to inspect, approve or receive copies of final promotional, marketing or published materials in which such content appears.

21.8 If you do not wish to appear in promotional content, you must notify the Studio in writing prior to participation. The Studio will make reasonable efforts to accommodate such requests but cannot guarantee exclusion from general Studio or event imagery.

21.9 Nothing in this clause prevents the Studio from using general Studio photographs, videos or event imagery in which individuals appear incidentally as part of the overall environment.

21.10 The Client releases and discharges Pilates Fitness Club, Pilates Point Limited and its representatives from any claim arising solely from the lawful use of such content in accordance with these Terms.

21.11 By attending the Studio, you acknowledge and accept the terms of this clause.

INTELLECTUAL PROPERTY

22.1 All content, branding, logos, photographs, videos, programmes and materials remain the property of Pilates Fitness Club.

22.2 No material may be copied, reproduced or distributed without prior written consent.

PRIVACY

23.1 Personal data will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.

23.2 Health information will be treated confidentially and only used for purposes relating to safe participation and service delivery.

CHANGES TO THESE TERMS

24.1 The Studio reserves the right to amend these Terms at any time.

24.2 Updated Terms will take effect immediately upon publication.

24.3 Continued use of Studio services constitutes acceptance of the revised Terms.

GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

CONTACT

Pilates Fitness Club

Email: pilatesfitnessclub@pilatespoint.co.uk

Website: www.pilatesfitnessclub.co.uk