Privacy Policy

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PRIVACY POLICY

1. Introduction

Pilates Fitness Club/Pilates Point Limited (“we”, “us”, “our”) is committed to protecting and respecting your personal data. 

This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.By using our services, website, booking systems, or mobile applications, you acknowledge that your personal data will be processed in accordance with this Policy.

2. Data Controller

Pilates Point Limited (trading as Pilates Fitness Club) is the data controller.

Contact: pilatesfitnessclub@pilatespoint.co.uk

3. Personal Data 

We CollectWe may collect and process the following categories of personal data:

• Identity data (name, date of birth, gender)
• Contact data (email, phone number, address)
• Booking and attendance records
• Payment and billing details (processed securely via third-party providers)
• Health and fitness information (including PAR-Q responses)
• Marketing preferences
• Technical data (IP address, cookies, usage data)

Where health-related information is provided, this constitutes special category data and is processed only where necessary for safe participation.

4. How We Collect Data

We collect data when you:

• Register, book or purchase services
• Complete health forms (e.g. PAR-Q)
• Contact us directly
• Use our website or booking platforms (including Acuity Scheduling/Stripe)
• Engage with our marketing communications

5. Lawful Basis for Processing

We process your data under the following legal bases:

• Contractual necessity – to deliver services you have purchased
• Legal obligation – compliance with applicable laws
• Legitimate interests – business operations, service improvement, safety
• Explicit consent – for marketing and health data

6. Use of Your Data

Your data is used strictly for:

• Delivering and managing bookings, memberships, and services
• Communicating regarding your account or sessions
• Ensuring health and safety during participation
• Customer support and service improvement
• Legal and regulatory compliance
• Marketing communications (only where consent is provided)

7. Data Sharing

We may share your data with:

• Booking and payment processors
• IT and system providers
• Professional advisers (legal, accounting)
• Authorities where legally required

All third parties are contractually bound to process data securely and lawfully.

8. Data Storage & Security

Your data is stored securely within the UK or jurisdictions with adequate protection.We implement appropriate technical and organisational safeguards to prevent unauthorised access, loss, or misuse.

9. Data Retention

We retain personal data only as long as necessary for:

• Delivery of services
• Legal, accounting, and regulatory requirements
• Legitimate business purposes

10. Your Rights

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (where applicable)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

Requests must be submitted via email and may require identity verification.

11. Marketing

You may opt-in to receive marketing communications. You can unsubscribe at any time via email or link provided.

12. CCTV & Media

CCTV operates within studio areas for safety and security.Footage may be used for:

• Legal or insurance purposes
• Incident investigation

13. Cookies

Our website uses cookies to improve functionality and user experience. You may control cookie settings via your browser.

14. Third-Party Links

We are not responsible for the privacy practices of external websites.

15. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. 

The current version will always be available on our website.